The Guarantee

All upvc profiles, aluminium profiles, doors slabs and upvc door panels supplied by the company (LJ Double Glazing) carry a comprehensive guarantee from the date of delivery provided that the goods have been paid for as per the contract. In the unlikely event that a problem develops during the warranty period, LJ Double Glazing will simply replace the faulty item. We will do our best to match any previous items supplied, but due to availability of materials this may not be possible.

The performance and quality of all upvc profiles, aluminium profiles, door slabs* and gaskets are guaranteed for 10 years, sealed units 5 years and hardware and locks 1 year from date of delivery allowing for fair wear and tear. We guarantee that the colour will not fade for 10 years as long as you regularly wash the product with warm water and adhere to the general maintenance guidelines set out by LJ Double Glazing. Do not try to clean the products with solutions containing bleach or abrasive cleaners.

*Excludes oak and darkwood coloured door slabs - 5 year warranty to hand-applied stained colours.

• scratched handles on doors and windows;
• scratched composite doors, particularly due to keyring damage around the cylinder area;
• pitted, marked or broken letterboxes, handles or knockers or other door and window hardware;
• scratched or broken glass units after delivery;
• snapped keys in locks;

The Company shall replace any item free of charge proven to be faulty. The Company will not pay the cost of any additional work or labour required to install replacement items. The Company cannot be held responsible for normal ‘Wear and Tear’ or accidental damage, misuse or failure by the customer to comply with routine maintenance.

Any replacement part supplied will be covered by the warranty period activated from the original point of sale and supply and not extended.

The guarantee is only valid for doors supplied and fitted within the UK.

All warranty claims must be reported in writing with photographic evidence where required.